Return & Refund Policy

Return & Refund Policy

Last Updated: October 12, 2026

At XINGXI LLC, your satisfaction is important to us. We want you to feel confident when shopping for our handbags, backpacks, and crossbody bags.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To request a return, please contact us at kedrmeloving@hotmail.com within 30 days of delivery.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags and accessories attached or included.

  • Be returned in its original packaging, where reasonably possible.

  • Be accompanied by proof of purchase or an order number.

Items showing signs of use, intentional damage, or alterations may not qualify for a return unless required by applicable law.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at kedrmeloving@hotmail.com with your order number and reason for the return.

  2. Our customer support team will review your request and provide return instructions.

  3. Once your return request has been approved, securely package the item and follow the provided shipping instructions.

  4. After we receive and inspect your returned item, we will notify you of the refund decision.

Please do not send items back without contacting us first, as we need to provide the appropriate return instructions and address.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

For returns due to a change of mind, incorrect size or style selection, or personal preference, return shipping arrangements and any applicable charges will be communicated before you send the item back.

If you receive an incorrect, defective, or damaged item, please contact us so we can arrange an appropriate resolution at no additional cost to you.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at kedrmeloving@hotmail.com as soon as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging, if available

We will review the issue and work with you to arrange a suitable solution, such as a replacement or refund.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund to your account.

If you have not received your refund after the communicated processing period, please contact us for assistance.

7. Exchanges

If you would like to exchange an item for a different color, style, or product, please contact our customer support team to discuss availability and exchange options.

Exchanges are subject to product availability and the condition of the original item.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or significantly damaged items, except where covered by applicable consumer protection laws.

  • Items altered or modified after delivery.

  • Gift cards, if offered.

  • Items specifically identified as final sale at the time of purchase, where permitted by law.

Any applicable return restrictions will be disclosed before purchase.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at kedrmeloving@hotmail.com.

We will do our best to accommodate cancellation requests before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please feel free to reach out.

Company Name: XINGXI LLC

Email: kedrmeloving@hotmail.com

Phone: +1 (661) 235-3603

Thank you for choosing XINGXI LLC. We appreciate your support and look forward to serving you!

XINGXI LLC